Home → Articles → Terms and Conditions of Sale

ITS Information & Articles Database

Terms and Conditions of Sale

Our contract with you:

iansyst Limited (“iansyst” or “we”) accept all orders for the sale of goods or provision of services from dyslexic.com on the terms and conditions set out below. When we show an item for sale this does not constitute a legal offer to sell those items. By placing an order you make an offer to purchase, which iansyst may at its discretion accept. Subject to availability we will communicate our acceptance to you by e–mail, fax or telephone. We may treat separate items ordered as separate orders. Any items on the same order which we have not confirmed in an email do not then form part of that contract.

Delivery:

As we process your order, we will tell you by email or telephone if any items you order turn out to be unavailable – please make sure you supply a valid email address and telephone number so we can stay in touch.

iansyst will make a charge for delivery for each order which we will notify you of before you confirm your order. By placing your order you agree you will pay that delivery charge. See our current delivery charges.

Most items will need to be signed for. Please give a delivery address where someone will be available, preferably the cardholder’s address. To prevent fraud, we may insist on shipping to the cardholder’s address. We will call you first if this is not the delivery/shipping address you asked for.

If items are returned to iansyst because you gave an incorrect or incomplete address, the carriage cost is not refundable and we may need to make a further charge to re–ship items. Our couriers will make best efforts to deliver on a second occasion or make the item available for pickup.

If you cancel your order before we have assembled or shipped the items, we may be able to refund any related advance payment in full, otherwise we cannot refund the outward or return carriage or the cost of any special order or assembled items. Whilst we will try to deliver items you have ordered within 5 days, we will not be liable for the consequences of any delay or failure to deliver within any agreed time. We may ship part orders, or hold orders until all items are available at our discretion. Claims for damage must be made within 24 hours of delivery. We cannot process claims for damaged items with our couriers outside this period. If you cannot check items immediately as they are delivered, we recommend you sign the delivery note as ‘unchecked’.

Returns:

To return items for whatever reason, call us on 0800 018 0045 to get a returns authorisation number (RAN) and instructions on where and how to send the items. Note that the following items cannot be returned unless faulty:

Under our returns policy you may return relevant items up to 10 days after delivery for a full refund, and up to 30 days after for a refund less our carriage costs. After this, an exchange of items may still be possible, if you have met with our other terms, up to 90 days after date of delivery.

By ordering items from us you agree to the following return terms:

If you need to return an item because it is faulty please tell us as soon as possible. Say it is faulty when you call and we’ll give you an address for testing by our engineers.

Send the item(s) to us with a copy of your invoice and a short note of why you want to return it. Unless faulty, items are returned to iansyst at your own expense. We recommend you use recorded delivery post and retaining your Proof of Postage as we do not accept responsibility for items lost in transit.

Warranties:

You will be entitled to the standard manufacturer’s warranties and guarantees as if you had purchased the items from any other outlet or store, unless you have bought an extended warranty from us, in which case you will benefit from our extra cover. The warranties and guarantees along with their terms and conditions are stated in the documents supplied with items. The warranties or guarantees will only be valid for the time specified and it is your responsibility to keep proof of your time of purchase to show that the warranty/guarantee period is still in force. There are many advantages in buying our warranties – find out more.

Liability for any claim will not exceed the price of the items supplied. Please note that any spare parts and accessories are supplied solely for use with items to which they relate.

Prices:

We try to ensure that prices and descriptions are valid, but we do not warrant that they are current or error–free . For this reason iansyst reserves the right to alter prices at any time without notice. Prices exclude VAT unless otherwise indicated. The price we charge will be as quoted when we accept the order.

These prices apply when we are selling on our own terms and conditions. They may not apply when using a purchaser’s terms or other contract. If we grant credit to a purchasing organisation or business, we reserve the right to charge interest for late payment outside of agreed terms calculated daily at 4% above Lloyds TSB plc base rate both before and after judgment. Use of the site:

If you are a reseller then we will agree separate terms with you and the above will not apply.

This contract shall be construed in accordance with English law and any disputes will be decided only by the courts of England and Wales. None of these conditions affect your statutory rights.

iansyst Limited
Fen House, Fen Road
CAMBRIDGE
CB4 1UN
Registered in England no. 1723151
UK VAT Registration 330 7593 61