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DSA Suppliers' Service Level Agreement.
Our Service Level Agreement obligations as a Disabled Student's Allowance supplier.
We have taken an active role in setting up a One Stop Shop Suppliers' Service Level Agreement (SLA) for DSA Suppliers, so that you know what to expect from those of us who offer specialist services to meet the needs of DSA students.
You can download a PDF (85kb) of the latest SLA in full. Here are the main areas it deals with:
- The focus of the service (on students, education/assessment centres, and on funding bodies)
- The independence and impartiality of the service
- The obligation to provide a one-stop solution as far as is reasonably possible
- Procedures for delivery and set-up of the systems that suppliers sell
- The obligation to offer warranties and maintenance for the duration of the student’s course
- The obligation to provide support via a free phone help desk
- An accessible complaints procedure
- Data protection (confidentiality of the customer’s details)
- Competitive pricing
- The obligation to maintain an accessible website or web pages for DSA stakeholders
- A facility for customer feedback
Our aim is always to go beyond the standards set by the SLA. Here is why you might like to insist on getting your computer from us at iANSYST.
Find out more about the DSA.